I have constantly been a faithful buyer to AA and do not feel any of the clients must be handled With this way!
British Airways don’t make it possible for us to utilize the lounge facility in London.This surely requires away the really privileges we thought we experienced gained over the years.
My spouse and I need to praise our flight attendant whose title was Rhonda. It has been a few years since we have already been dealt with so royally by a flight attendant. These days, most flight attendants “do their position’, but putting forth no added energy. Rhonda radiated with her really like for her task and her pride in American Airlines. I assume she is one of your senior flight attendants, by the way she offered herself. We want that you should Make contact with Rhonda and praise her for currently being these types of an really outstanding employee and Outstanding flight attendant.
Rather then a repeat of this, It appears the weather conditions must be viewed nearer. There is certainly as of now a eighty% chance of rain, storm, doable tornado outbreaks.
So, There are many factor’s I have found which i will Be aware here, and look at it my own educational venting due to the fact they do not provide the customer very well in any way with regards to this:
I have created 3 makes an attempt to Call buyer service as a result of e-mail concerning a recent international flight during which I'd problems with not only the popular seats that i did not get, even so the Awful customer service during which my sister and I obtained. She was discriminated against for remaining to huge to generally be served food items because the tray couldn’t arrive down Therefore the flight attendant explained he couldn’t feed her. Although there have been open seats, and we might have been far better accommodated, in its place we have been set near the Home windows and trapped there with babies.
American Airways,I'm so upset !!! I'd this type of hard time with my disabled child!! You lost my stroller seat belt, i needed to wander every one of the way around the airport Keeping my four years outdated daughter…and right after standing 1 hour in the baggage claim they informed me to get in touch with your shopper service ,guess what? They might’nt do just about anything!! it proceeds? unbelievable!!!
Once we finally received an email response from American Airlines, the total reaction time was close to one hour. Though we waited one hour, we did acquire several responses to our Preliminary query:
My issue is that AA extended responded to my issues and lies about causes the I used to be bumped of flight.
On Could 21, 2016 I had been on the flight 1087 from Dallas to Atlanta. At a while all through that flight I felt Unwell and was seeking to get up, having said that, I handed out And that i don't keep in mind anything. I had been out on the floor and figured out later on that there have been healthcare own about the plane who assisted me. I used to be taken to the healthcare facility and was admitted. I had been during the medical center until some assessments ended up completed and was informed that I quite possibly experienced a seizure, remaining discharged on Tuesday night. I had to alter my flight again to Oklahoma Metropolis simply because they felt I wanted to obtain the medication in my program prior to flying. I want to thank the flight attendants, All those professional medical people on the aircraft who took wonderful care of me and all of those traveling who participated in some way to make sure that I used to be O.
We boarded the airplane and there were 2 pleasant gentlemen attendants. They served a person spherical of drinks in a short time and under no circumstances arrived back close to and questioned if we wanted the rest to drink.
the AA particular person at the AA terminal to get incredibly snide, when in fact I had done everything in my Command for getting towards the plane in the well timed fashion.
I'm sorry to claim that our knowledge in the AA counter in Newark was lower than stellar – Of the two customer service reps in the counter aiding passengers checking in, a single dedicated her time for you to ONLY First Class passengers, and the opposite woman looked as if it would do as minor as you can – much too hectic worrying about what All people else was carrying out – all apart from what she official statement may be accomplishing! As the line grew lengthier, the fewer intrigued she became, and her Mind-set was horrific – It took us much less the perfect time to get on the Airport than it did standing in line to examine in! (more than an hour with only 4 persons in front of us). By the point we stepped up for the counter – a new representative received on board – we needed to “relaxed ourselves down” – it is possible to think about how the other forty or so individuals started to experience at the rear of us! While you continually try to inform us, you “care” with regard to the passenger, and this unique could use some Angle adjustment – or discover her Yet another posture!
The weather conditions in Dallas from eleven:00 am right until properly just after five:00 pm was blue skies and sunshine. The flight from Dallas to DC wasn't stuffed with weather as The trail was direct rather than altered apart from slight turbulence which triggered altitude improvements to stay away from. The temperature in DC was crystal clear and no rain. Temperature predicted for Charleston WV did happen forty five minutes following the initially scheduled landing time ought to have happened. It is actually my belief that American Airways could have and should have offered more in just how of logistical expertise in Dallas for gate availability and contingency programs when gates are blocked, more support for delayed connecting flights to help travellers and stay clear of missed flights, and even more humanity and knowing for travellers stranded at night in a big city without having facts, resources, etcetera. We weren't available nearly anything by Vanessa S. or perhaps the gate personnel. I did Visit the ticket counter in DC and a Manager, Sandra did offer our to start with and only apology and information on resort shuttles through the airport and a reduction voucher excellent at several motels. By the way, our baggage which was checked wasn't accessible to us on Friday night time and we ended up available a complimentary toiletry bag. Baggage personnel have been pretty courteous and also the emphasize of our customer practical experience. Due to the fact we couldn't get re-booked right up until the subsequent working day and I couldn't reach Charleston WV as needed for business enterprise obligations, I rented a hotel area in DC along with a rental vehicle and drove myself to Charleston WV from Washington DC. the following morning so that you can get there as wanted. The results of my practical experience still left me feeling extremely disappointed in The client service obtainable at American Airlines.